tag:blogger.com,1999:blog-1334580525918280019.post8385904096554946677..comments2023-07-14T23:03:00.417+08:00Comments on Beauty Cat Castle: Review: Michel Mercier Detangling BrushAnonymoushttp://www.blogger.com/profile/00809695039451698338noreply@blogger.comBlogger4125tag:blogger.com,1999:blog-1334580525918280019.post-76385904025500893942013-06-04T18:22:40.266+08:002013-06-04T18:22:40.266+08:00I bought mine from Beautybay.com and I always rece...I bought mine from Beautybay.com and I always receive outstanding customer service there.<br /><br />I do empathise with you though Erica, I have had similar experiences with two Australian companies. Glitz Gal, a nail polish company and Switch Sticks, a company that makes funky walking sticks.<br /><br />In both cases it was cheaper for me (including postage) to buy those companies products from the USA.aussiedonna50https://www.blogger.com/profile/09174807210238546052noreply@blogger.comtag:blogger.com,1999:blog-1334580525918280019.post-69139020720219954622013-02-26T09:38:59.379+08:002013-02-26T09:38:59.379+08:00I'm still waiting on my order as well, as it&#...I'm still waiting on my order as well, as it's been over a month....Anonymoushttps://www.blogger.com/profile/09205911097432404491noreply@blogger.comtag:blogger.com,1999:blog-1334580525918280019.post-62128929003110656502013-01-23T21:22:32.611+08:002013-01-23T21:22:32.611+08:00That does sounds like a pretty bad experience, i&...That does sounds like a pretty bad experience, i'm very sorry that happened to you. As it is i bought this one from Priceline and have never dealt with their customer service, so i can't say myself if this is common. Thank you for commenting, hopefully it helps someone else :)Anonymoushttps://www.blogger.com/profile/00809695039451698338noreply@blogger.comtag:blogger.com,1999:blog-1334580525918280019.post-72847928255889172372013-01-23T03:42:23.761+08:002013-01-23T03:42:23.761+08:00Please read before ordering from them. Their ware...Please read before ordering from them. Their warehouse is located inMassachusetts so it should take them no more than 5 business days for you to receive the items no matter where u live in the US but as it stands now the brushes won't even leave their warehouse for at least 3 weeks after u place your order. When I placed the order I paid for rush shipping thinking that I would receive the brushes within the week being that they charged me over $31.00 just in shipping charges. I tried calling their customer service number 1800-338-3394 and while I listened to elevador music and " your call is impportant to us, thank you for your patience and continue to call blah blah blah" over and over for over 40 minutes ( I have a timer on my cell phone, so I left it on speaker and did the dishes and vaccumed my room and after 40 min they still had not picked it up so I hung up and went to their web site to try to email them. It turns out that the address they say is " the best way to contact customer service" www.customerstatus.com is not an email address but a place to check your order status and if there is a ploblem with your order good luck trying to talk to them on the phone once they have already taken your money. There was no email address to contact customer service. By the way, once you fill out your order with your name, address and credit card info they sell your private info to third parties. Within 2 days I placed my order with them I got telemarketers who told me they got my info from Michel Mercier's website. When I was able to talk to someone at Michel Mercier I asked the customer serviice rep ( Steve ) about the telemarketers and he said: "They did not get the information from us." So I told him they had told me that they did, so then Steve said: " They grabbed it from our website", and so I asked him: Are you telling me you have an unsecured website? to that he said: "We use a third party who is unsecure". I got pissed and asked how he is not embarressed to state that so bluntly like it's nothing and he didnt have anything else to say. I told him I would be posting reviews about them online and that I couldn't believe they were still in business nd that I would never order from them again and I hung up. Please don't order from this company. If you want a no tangle brush order the Macademia Oil one. ERICAhttps://www.blogger.com/profile/01338359979695949350noreply@blogger.com